PEARL HOLIDAY (M) TRAVEL & TOUR SDN.BHD. GENERAL TERMS & CONDITIONS

1. DEFINITION

The Company refers to Pearl Holiday (M) Travel & Tour Sdn.Bhd. and its authorized Sales Agent/s.

• Ticket: refer to air ticket or admission ticket.
• FIT package: refer to Free Independent Traveler or Self Drive package which includes ground service only.
• GIT package: refer to Group Independent Traveler package which departs in group once minimum size is formed.

2. TOUR FARE

Unless specified, tour fare only includes:

• A return air fare on economy class (for GIT by flight) or return coach transfer service (for GIT by coach).
• Hotel accommodation or similar class as specified in the itinerary.
• Meals as specified in the itinerary.
• Sightseeing as stated in the itinerary.
• One reasonable-size baggage; flight baggage allowance follows airline policy.

Organizers reserve the right to adjust package prices due to currency fluctuations or increases in transportation costs, airport taxes and fuel surcharges until departure date.

Tour fare excludes visa fees, personal expenses, excess baggage, insurance, beverages, porterage, laundry, gratuities, optional excursions, and all charges not expressly included in the itinerary.

3. BOOKING, RESERVATION & DEPOSIT

• All bookings are on first come first serve basis.
• Deposit schedule:
  • FIT packages: RM 200 per person.
  • FIT + air ticket: RM 200 per person + full payment for air ticket.
  • GIT by coach: RM 200 per person.
  • GIT by flight: RM 2000 per person.
• Balance/full payment must be made at least 30 days before departure; failure may cancel reservation and forfeit deposit.
• Deposits paid are non-refundable and non-transferable.
• For special promotions/travel fairs, company may require higher deposit or full payment during booking.

4. PAYMENT

• Payment by credit card is subject to surcharge.
• Cheque payments are valid only after clearance.
• Telegraphic/bank transfer payments are valid only after proof and bank confirmation.

5. CANCELLATION

For FIT Tour Packages:

• 45 days or more: administrative fee RM150 or deposit, whichever is higher.
• Less than 45 days: administrative fee RM200 or deposit, whichever is higher.
• 21 days: 50% of tour fare or deposit per person, whichever is higher.
• 20 to 14 days: 75% of tour fare or deposit per person, whichever is higher.
• Less than 14 days: full forfeiture of tour fare.

For Group Tour Packages:

• 45 days or more: administrative fee RM1000 or deposit, whichever is higher.
• Less than 45 days: administrative fee RM2000 or deposit, whichever is higher.
• 21 days: 50% of tour fare or deposit per person, whichever is higher.
• 20 to 14 days: 75% of tour fare or deposit per person, whichever is higher.
• Less than 14 days: full forfeiture of tour fare.

Cancellation requests must be made in writing. Airline cancellation rules may apply in addition.

6. AMENDMENT TO BOOKING

Amendment notice must be made in writing by the person who made the original booking.

• FIT: amendment charge RM50 per person per change.
• No FIT changes within 8 working days before departure.
• GIT: no changes within 30 days before departure.
• Any major reservation change is treated as cancellation and subject to cancellation charges.

7. GIT TOUR MATERIALIZATION & CANCELLATION

• GIT tours require minimum 20 adults.
• Company may change, postpone, or cancel for insufficient group or events beyond control.
• Alternative tours may be offered; additional fare difference is payable if higher.
• If not accepted, refund is limited to payments made less applicable administrative charges.

8. TOUR LEADER (GIT ONLY)

Tour leader is arranged for groups with minimum 20 adults and subject to availability.

9. SCHEDULE CHANGES / ITINERARY AMENDMENT

Airline schedule or local conditions may require itinerary and hotel changes without compensation.

10. REFUND

No refund/reduction for any unused flight sector, sightseeing, transfer, or accommodation.

11. PASSPORT

All tour members must ensure passport validity of at least 6 months from return date to Malaysia.

12. VISA APPLICATION

Tour members are encouraged to process visa independently. Assistance may be provided, but approval is not guaranteed. Service charges and visa fees are borne by tour members.

13. EXTENSION STAY

Extension/deviation is subject to seat availability and all extra charges are at passenger's own expense.

14. RIGHT TO REJECT

Organizers reserve the right to reject/withdraw any person from tour membership if they may endanger others, impair enjoyment, or are refused by carriers/hotels/contractors.

15. TRAVEL INSURANCE

Tour members are encouraged to purchase travel insurance. Organizer is not personally liable for injuries, disability, personal losses, or death arising from the tour.

16. CO-OPERATION

Tour leader has full discretion to manage uncooperative members, including requiring them to leave the tour, with no refund for uncompleted portion.

17. HEALTH ADVICE

All members are strongly advised to seek independent medical advice before travelling.

18. HEALTH CERTIFICATE

Members must obtain required health certificates at their own expenses where applicable.

19. SPECIAL CARE REQUEST

Company is not required to provide special support for disabled/handicapped individuals or persons with medical conditions. Members should prepare their own required care/support.

20. RESPONSIBILITY

Company and authorized agents act only as agents for transport companies, hotels and other participants. Company shall not be responsible for losses, damages, injuries, delays, disruptions, or additional costs caused by matters beyond control, subject to applicable law.